WeCare is a service that we offer to all of our customers after their website has been completed. It provides our customers with free hosting and a personal contact on our WeCare team in order to provide support for their website after site completion.
Your WeCare can be used for any and all updates or changes that you need made to your website. This includes content, theming, images, changing out of information, keeping plugins and WordPress up to date, and basic support.
By combining hosting and labor hours into a single package, WeCare allows you to easily include your website maintenance into your monthly, quarterly, or annual budgets. You have the peace of mind knowing that, should anything need to be done on your website, you have a personal contact within the company in order to ensure that your site is maintained.
For basic WeCare, we offer Monthly, Quarterly, and Yearly packages. The package that suits your needs depends on the functionality of your website as well as how often you need to make changes.
For example, an eCommerce site that needs regular maintenance and updates in regards to content and products would be best on a monthly plan, with 5 hours available per month in order to keep up to date.
An informational site with a few simple pages and a contact page would be best on the yearly plan, as changes would need to be made rarely and maintenance would be simple.
No, WeCare labor hours do not carry over to the next month/quarter/year.
If you are close to or have reached your limit on your WeCare labor hours as per your designated WeCare plan, you will be contacted by your WeCare team member to discuss moving you to the next WeCare plan or to design a WeCare plan that works for your specific needs.
Upon signing up for your WeCare plan you will be given contact information for your WeCare team member. You can reach your WeCare team member by either phone or email, and can contact them at any point during our business hours.
Richweb’s business hours are 9:00am – 5:00pm Monday-Friday, excluding federal holidays.
When reaching out to your WeCare team member, s/he will respond within 24hrs and provide you with an estimate of completion time. Most requests are fulfilled within the same business day. Please note that if you contact your WeCare team member after 4:00pm, it is likely you will not hear back until the next business day.