Richweb's Modern IT Services division manages the full stack of desktop, server, identity, and security for our customers. We deploy a tightly integrated set of tools built around Microsoft's cloud platform, wrap it in proactive security, and back it with in-house engineers who pick up the phone and solve problems on the first call.
Whether you're cloud-native, running on-prem line-of-business apps, or somewhere in between, we meet you where you are and move you forward at your pace.
We design around your environment - not a one-size-fits-all template.
Fully cloud-managed with Entra ID as the identity backbone and Microsoft Intune for device management - no on-prem domain required. Identity, security policy, app deployment, and device compliance all flow natively through M365. The cleanest and most scalable approach for organizations that don't have a dependency on local infrastructure.
Entra Connect synchronizes your on-prem Active Directory to the cloud, giving you hybrid identity across both environments. PCs are Intune-managed and benefit from the full modern desktop stack, while business-critical applications that require Active Directory, LDAP, or local network access stay on-prem or in private cloud where they belong.
Active Directory as the sole identity provider with PCs domain-joined and managed through Group Policy - no Intune. Applications, file storage, and infrastructure run on-prem or in private cloud. The right fit for environments with deep dependencies on legacy systems or where a full cloud transition isn't on the roadmap.
Modern IT Services doesn't operate in a silo. When your environment calls for it, we pull in Richweb's Network Engineering division to design and manage your LAN, WAN, or wireless infrastructure, and our HVENS Cloud team to deliver private cloud compute and storage for workloads that need to stay off the public cloud. One relationship, all three divisions - no finger-pointing between vendors when something spans the network and the server room.
Beyond day-to-day IT management, we advise customers through the challenges that don't come with a ticket number. Cybersecurity insurance applications and renewals, mergers and acquisitions due diligence, compliance audits, and strategic IT planning are all areas where our team has walked customers through the process. We bring an honest perspective - not a sales agenda - and help you make decisions that hold up over time.
We don't bolt on products for the sake of a checklist. Each tool in our stack has a specific job, integrates with the others, and is managed by engineers who know it inside and out.
Endpoint detection and response that catches threats signature-based antivirus misses. Managed detection with human-led threat hunting behind it around the clock.
Identity threat detection and response. Monitors Entra ID and Microsoft 365 for compromised accounts, suspicious sign-ins, and identity-based attacks before they become incidents.
Security awareness training that keeps your team current on phishing, social engineering, and the tactics attackers actually use - not generic compliance checkboxes.
Centralized log collection and threat correlation across endpoints, identity, and infrastructure. Gives us visibility across your entire environment and ties the stack together.
Advanced email filtering that stops phishing, malware, and spam before it reaches your inbox. One of the most effective layers we deploy - email remains the top attack vector.
Remote monitoring and management across every endpoint in your fleet. Proactive patching, health monitoring, and remote support - we see problems before you do.
Privileged access management that removes standing local admin rights without blocking legitimate work. Access is granted on-demand with a full audit trail of every elevation.
Enterprise password management and secrets storage. Keeps credentials secure, shareable safely within teams, and out of spreadsheets and sticky notes.
CIS Benchmark-aligned configuration management for Microsoft 365. Ensures your tenant is hardened to internet standards compliance and stays that way as Microsoft updates the platform.
Most MSPs put junior helpdesk staff at the front and escalate from there. We don't. Our front line of customer support is staffed by Tier 2 technicians - engineers who have the depth to diagnose and resolve issues on first contact, not just take a ticket and pass it along.
We believe in solving the problem on the first response. All support is handled in house - no outsourced call centers, no overnight handoffs. Our team collaborates directly, which means the person helping you has the full context of your environment and can pull in the right expertise immediately when needed.
